Smash Privacy Policy

At Smash Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our platform, create an account, or use any of our services. By accessing Smash Casino, you consent to the practices described in this policy, and we encourage you to read it carefully before registering with us.

Information We Collect

When you use our services, we collect several categories of information to verify your identity, process transactions, and provide you with a secure gaming environment. We at Smash Casino gather data directly from you, automatically through your device, and occasionally from third-party verification providers.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment information, including the payment methods you use such as Mastercard, Visa, American Express, Bitcoin, Ethereum, Litecoin, Tether, Giropay, and Sofort
• We track your gaming activity, including games played, deposits, withdrawals, and bonus usage, to improve our services
• We record technical data such as your IP address, browser type, device identifiers, and language preferences
• We may collect identity verification documents when required by our licensing obligations

Many players search for Smash Casino online or look up Smash Casino login details before registering, and we want to assure every visitor that any data submitted through our site is processed in accordance with strict security standards and applicable data protection regulations.

How We Use Your Information

Our purpose in collecting your data is to deliver a safe, personalised, and compliant gaming experience. We use the information we collect for the following purposes:

• We verify your identity and age to ensure compliance with our licensing requirements under the Anjouan Gaming licence
• We process your deposits and withdrawals securely and efficiently
• We communicate with you regarding account updates, promotions, and customer support requests
• We analyse gaming behaviour to detect fraud, prevent money laundering, and promote responsible gambling
• We personalise your experience, including tailored bonus offers and game recommendations

Our Smash Casino platform relies on this information to keep your account secure and to make sure that services such as our Slots Welcome Package and Sports Welcome Package are offered responsibly and in line with our wagering terms.

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and regulatory obligations, our legitimate business interests, and, where applicable, your consent. If you contact us at [email protected] or [email protected], we process that correspondence to resolve your query and maintain accurate records.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services, including:

• We work with payment processors to facilitate deposits and withdrawals
• We share data with identity verification and fraud prevention providers
• We may disclose information to regulatory authorities when legally required
• We cooperate with game providers such as Amatic, Aristocrat, Quickspin, Betsoft, Microgaming, Play'n GO, Playtech, and others to deliver our 5,000+ game library

Any third party that processes data on our behalf is contractually obligated to maintain confidentiality and apply appropriate security measures consistent with our standards at Smash Casino.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, accounting, and regulatory reporting obligations. Once your data is no longer required, we securely delete or anonymise it in accordance with our internal retention schedules.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. For more details on how we use cookies, please refer to our separate Cookie Policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable:

• You have the right to request access to the personal data we hold about you
• You may ask us to correct any inaccurate or incomplete information
• You can request that we delete your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing
• You have the right to withdraw consent where processing is based on consent

To exercise any of these rights, you can contact our support team via live chat, available 24/7, or email us at [email protected]. We aim to respond to all legitimate requests within a reasonable timeframe.

Data Security

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our systems are regularly monitored, and access to sensitive information is restricted to authorised personnel only. While we strive to protect your data to the highest standard, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we serve players across multiple regions, including Denmark, Austria, Greece, Spain, Finland, France, Italy, the Netherlands, Norway, Poland, and Portugal, your data may be transferred and processed in countries outside your country of residence. Whenever we transfer data internationally, we take appropriate steps to ensure it remains protected in accordance with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such data.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to us. Our dedicated team is available through live chat around the clock, or you can email us directly at [email protected] for general inquiries or [email protected] for formal complaints. We value your trust and remain committed to protecting your privacy throughout your experience with us.